Luscombe Drinks

Privacy and Cookies

...of wild orchards
juice of these valleys

Collection and use of Personal Information

When you visit and navigate our sites and when you communicate with us via our sites, we will not collect personal information about you unless you provide us that information voluntarily. Any non-public personal information that you may provide via our sites will be used solely for the purpose stated on the page where it is collected. We will not sell, license, transmit or disclose your information outside of  our company and its affiliated companies unless (a) expressly authorized by you, (b) necessary to enable our contractors or agents to perform certain functions for us, or (c) required or permitted by law. In all cases, we will disclose the information consistent with applicable laws and regulations and we will require the recipient to protect the information and use it only for the purpose it was provided.



By “personal information,” we mean data that is unique to an individual, such as a name, address, e-mail address, or telephone number. From time to time, we may request personal information from you at our sites in order to deliver requested materials to you, respond to your questions, or deliver a product or service.

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Your E-Mail

We welcome your comments or questions about our websites and have provided e-mail boxes for that purpose. We will share your comments and questions with our customer service representatives and those employees most capable of addressing your questions and concerns.

Please note that your e-mail, like most, if not all, non-encrypted Internet e-mail communications, may be accessed and viewed by other Internet users, without your knowledge and permission, while in transit to us. For that reason, to protect your privacy, please do not use e-mail to communicate information to us that you consider confidential. If you wish, you may contact us instead via non-cellular telephone at the numbers provided at various locations on our sites.

There may be some locations on our websites where we have made special provisions for a more secure environment in which we can exchange information with you. At each of these locations, we will provide you with appropriate instructions.

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Information about our use of cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used, for example, to remember your preferences (such as text size), to apply search filters etc.

More information about the individual cookies we use and the purposes for which we use them are given in the table below:

Cookie Name Purpose
PHP Session Identifier PHPSESSID This cookie is required by certain features of our CMS system. For example, it applies search filters and remembers your preferences, such as preferred text size. This cookie expires when you close your web browser.
Google Analytics __utma, __utmb, __utmc, __utmz These cookies are provided by Google, they are part of Google’s Google Analytics Tool. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. For more information, please visit google develpers. The expiry of these cookies is governed by Google. Typically, they expire within 0 – 24 months.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services, google maps and youtube videos) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

We may also use what is known as "client-side page tagging", which uses code on each page to write certain information about the page and the visitor to a log when a page is rendered by your web browser. This technique is also commonly used on commercial websites. "Tagging" does result in a JavaScript program running on your computer, but it is limited to providing information about the page that you are requesting and the configuration of your browser. It will not read any of your data files, or execute any additional programs. It does not extract any personal information about you, such as your name or address.

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Security

We have adopted and adhere to stringent security standards designed to protect non-public personal information against accidental or unauthorized access or disclosure. Among the safeguards that we have developed for this site are administrative, physical and technical barriers that together form a protective firewall around the information stored at this site. We periodically subject our site to simulated intrusion tests and have developed comprehensive disaster recovery plans.

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Changes to This Statement

We may change this Statement from time to time; when updates are made, the Privacy Policy version date (located at the bottom of this Policy) will also be updated to reflect that a revision occurred. We encourage you to periodically reread this Policy to see if there have been any changes that may affect you. This Statement is not intended to and does not create any contractual or other legal rights in or on behalf of any party.

Juices

Soft Drinks

Cider

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Gabriel David

Managing Director

Some people say that I’m rather 'fastidious', almost neurotic, when it comes to the quality of our drinks, ingredients and production techniques and I take that as a compliment. I took over the business from my father in 1998 and not being much of a drinker we started making Ginger Beer, Elderflower and Sicilian Lemonade.

Much of my time is spent working with our growers to establish when the fruit will be at its optimum so we can schedule deliveries and production time. A few days of sun or rain can make all the difference to the quality of the juice so it just isn’t possible to work to set dates each year. Having a calendar would make our lives simpler but we make drinks because we love them and that means never compromising on what goes in the bottle.

My favourite Luscombe drink? I’ve spent so much time and energy working on the drinks that it’s really hard to say. I go through phases and I’m really pleased with our new Raspberry Crush.

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Steve Oliver

I joined Luscombe at the start of 2011 and it’s my role to keep customers happy. There’s an element of introducing the brand to new people but there’s no hard sell, the drinks do the work – once they’ve tried the drinks for themselves they generally end up buying them.

The best part of my job is getting the feedback from people trying the drinks for the first time, they are soon hooked. This is largely down to our approach; Luscombe isn’t a brand, it’s a passion so if something isn’t right, we don’t bottle it. There are no shortcuts, just a team of people with a common goal to make the best drink for the independent market.

My favourite Luscombe drink? The new Raspberry Crush – it’s made of 20% raspberry and you can taste it from the top to the bottom.

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Wayne Martin

Since I joined Luscombe in 2007 it’s been my job to keep all the systems running, from IT in the office to apple presses and stock management. I spend a considerable time developing and testing new production techniques with Martin Booth, our Production Manager, to help improve the taste of our drinks – we try really hard to limit the number of stages as it makes a real difference to how our drinks taste even if it makes our jobs a bit harder.

My favourite Luscombe drink? Cool Ginger Beer. It reminds me of being a kid.

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Martin Booth

I’m responsible for checking the quality of the ingredients when they arrive – if they’re not absolutely right, they go back. We work really hard to build relationships with our growers so thankfully that happens very rarely.

I joined Luscombe a little over two years ago and it’s been great from day one. The team are so passionate about what they do and my role is so varied that no two minutes are the same. The focus on making the best drinks possible is incredible.

My favourite Luscombe drink? Devon Apple Juice – the range of apples we use gives it real depth. It also reminds me of childhood and picking apples in our own trees.

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Sarah Lloyd

Customer Service Manager

I joined the business in January 2014 as the role of office manager. I've enjoyed working within the food and drink industry since leaving school and am thrilled to be part of the Luscombe team. My role largely includes supporting our customers' sales and questions. When I am not in the office I can occasionally be found out on the road visiting customers and at the odd consumer and trade event. My team and I are dedicated to ensuring our customers are equipped with the best drinks but equally enjoy a first rate service equal to our high standards. My favourite Luscombe has to be Passionate Ginger Beer. The gentle heat from the cool recipe ginger beer mixed with the subtle sweetness of the passionfruit juice is a real hit with me.

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